During a crisis, followers look for leaders who can provide what kind of clarity?

In a crisis, followers place a high value on leaders who can provide structure and predictability. This means that during times of uncertainty, individuals look for guidance and a clear direction from their leaders to help them navigate the challenges they face. Structure provides followers with a framework within which they can operate, reducing feelings of chaos and confusion.

Predictability plays a crucial role as it helps to instill confidence among team members. By establishing clear steps, expectations, and plans, leaders can alleviate anxiety, allowing followers to focus on their tasks rather than worrying about the unknown. This reassurance is vital in maintaining morale and effectiveness in the face of disruption.

While emotional support and empathy, technical expertise, and financial insight are important in their own right, they don't address the immediate need for a concrete path forward that leaders must provide during a crisis.